936-327-8873

Frequently Asked Questions About the Escapees Mail Service

On this page, you’ll find answers to the most common questions new subscribers ask about the Escapees Mail Forwarding Service. But if you have a question that’s not answered below, just contact us and we’ll be happy to help.

Signing up

Must I be a member of the Escapees RV Club to sign up for the mail service?

Yes, the mail service is a benefit available only to members of the Escapees RV Club. There are many other benefits as well!

What will my address be?

You will have a street address and a personal mail box (PMB) number on Rainbow Drive in Livingston, Texas. It will look something like this, although your street address and PMB will be different:

123 Rainbow Dr, #456
Livingston, TX 77399

If you’re domiciled in Florida or South Dakota, you will also receive an address in one of those states that you’ll use only for legal purposes, like voter registration or driver’s licensing.

We can’t assign your address until we have received all of your required sign-up forms and your payment.

What postal form is required?

As part of your signup process, you must complete Postal Form 1583. This form is required by law, and gives Escapees Mail Service the right to act as your mail-receiving agent. Identification is required in order to prevent people from using an assumed name.

Does Postal Form 1583 need to be notarized?

Yes, according to US Postal Service regulations, you must sign Form 1583 before a notary public.

Can I email, fax or scan my completed paperwork to you?

No. Unfortunately, US Postal Service regulations require us to send the original, completed and signed Postal Form 1583 to the postmaster. For this reason, we need you to mail the original forms to us.

Some other mail services allow online signups. Why doesn’t Escapees?

We agree that online signup for the mail service would be much more convenient. Unfortunately, current USPS regulations don’t permit us to offer it. Those regulations require a notarized signature on Postal Form 1583, which is impossible to do online, and they also require that the post office have a signed original of each customer’s form. (These requirements are in section 508.1.8(a) and (c) of the USPS Domestic Mail Manual, if you’re interested.)

The postmaster has advised us in writing that failure to comply with these regulations could lead to loss of a company’s status as a Commercial Mail Receiving Agent. Because we don’t want to put this valuable service or our members’ mail at risk, we comply strictly with the USPS requirements. We cannot speak to the choices made by other companies in this area, but we encourage you to consider the possible ramifications before signing up with another company online.

Do I have to be domiciled in Texas, Florida or South Dakota to sign up for the mail service?

No, you can be domiciled in any state. Although many members use their mail service address as their legal address for establishing domicile, it’s not required. Many other members keep their existing domicile, and use our mail forwarding service just for the convenience it offers.

Can I use my Escapees mail service address for my driver’s license, voter registration, etc.?

Yes, you can use your Escapees Mail Service address in Texas, Florida or South Dakota as your residence address for driver’s licensing, vehicle titles, voter registration and other legal purposes. Please see our information on domicile for more details.

How do I begin using my new mail service address?

After we give you your new address, you can begin using it just as if you had moved to a new house. Notify any person or company that regularly sends you mail and give them your new Escapees Mail Service address. Also, change your address with the US Postal Service, either online or by filling out the paper form available at any post office.

Costs

What does the Escapees Mail Service cost?

We offer service in three different categories, with prices ranging from $95 to $135 per year. You also pay the actual cost of postage to forward your mail. When you sign up for the Mail Service, you will pay your annual service fee plus an enrollment fee and an initial deposit into your postage account.

There is an additional charge of $0.75 for packages that will fit in your mail file, or $1.00 for larger packages.

Our optional mail scanning service is an additional $10 per month. If you ask us to scan the contents of any of your mail, the charge is $0.50 per page.

If you choose to domicile in South Dakota or Florida, any mail sent to your address in that state will be forwarded to you through our Livingston, Texas mail center, at an additional cost of $1.00 per piece. To avoid these extra charges, you should use your South Dakota or Florida address only for legal purposes in those states, and supply your Texas address as your mailing address whenever possible.

Are there any additional fees such as a per-piece or volume charge?

No, we have no hidden charges.

Are there extra charges for personal services?

We do not charge extra for special services, such as reviewing your mail on the phone or handling special requests. 

Will I get any unused balance in my postage account back?

Yes. If you cancel your service, the law requires us to continue to forward any mail we receive for you for six months. After that time, we will refund any remaining balance in your postage deposit account to you.

Why is there an enrollment fee?

The enrollment fee covers the initial set-up of your mail service account. It also covers our legally-required forwarding services during the six months after you cancel your service.

Receiving mail

What classes of mail do you accept?

We will accept all classes of mail, as well as packages, certified, and registered mail.

Can you accept UPS and FedEx deliveries as well as postal mail?

Yes, we can accept letters and packages from all major courier delivery services.

Is there an additional charge for handling packages?

Yes, there is an additional charge of $0.75 for packages that will fit in your mail file, or $1.00 for larger packages.

Do you have refrigeration available for medicine or perishable items I may receive?

No, we do not have refrigeration available. Please send refrigerated or perishable items to another address.

Mail forwarding

How is my mail sent?

Unless you instruct us otherwise, we will bundle and forward your mail by the most economical method for that mailing. Typically, this means that we’ll send lightweight envelopes of forwarded mail by First Class Mail, and heavier envelopes of mail by Priority Mail.

If you need your mail more quickly, you can specifically request us to use USPS Priority Mail, UPS, or FedEx. If you request FedEx, we offer overnight, 2-day, and 3-day Express Saver services at special discounted rates.

Want to see how we process your mail for forwarding? Check out the forwarding part of our virtual tour of the Escapees mail room

How long does it take to receive my mail?

The time it takes to receive your mail depends on your distance from Livingston, as well as on intervening weekends and holidays. But in general, allow three to five business days to receive mail forwarded by USPS Priority Mail, and up to seven to ten business days to receive mail forwarded by first class mail.

How often do you forward my mail?

We will forward your mail as often as you want. You can request us to forward your accumulated mail at any time, and we’ll normally send it out on the next business day. Or if you plan to be in one place for a while, you can set up a regular forwarding schedule (for example, daily, once a week or bi-weekly).

How do you handle “junk” mail?

Category B and C subscribers can specify the types of mail they want to receive–first-class only, mail from non-profits, newsletters, advertisements, catalogs, magazines, newspapers, and/or travel guides & directories. We’ll destroy and discard everything else.

Category A subscribers receive all their mail, including “junk mail”.

Will you sort mail to my specific instructions?

Yes, if you’re a Category C subscriber, you can request special sorting–for example, specific magazine titles but not others, or catalogs from certain companies but not others. 

Can you forward my mail to an address outside the United States?

Yes, we can forward First Class envelopes to any international address. In addition, we can forward magazines, newspapers, and newsletters to addresses in Canada and Mexico.

Because each country has its unique rules and regulations governing what can be sent there–and because Escapees could be liable for large fines and the possible loss of our mail-receiving license for violating those rules–we unfortunately cannot forward packages and other mail to international destinations. We will be happy to hold this other mail until you return.

If you normally receive medications through the Escapees Mail Service, be sure to take an adequate supply of those medications with you when traveling out of the country, or make arrangements for your pharmacy to send it directly to you.

Subscriber service

During what hours is telephone customer service available?

Our friendly staff is available Monday through Friday, 8 a.m. to 5 p.m. Central Time at 936.327.8873. We are closed on Federal holidays. You may leave a message if you call at other times, and we’ll call you back on our next business day.

You can also change your mail-forwarding instructions at any time through your secure mail service dashboard, or e-mail forwarding instructions or other inquiries to mailservice@escapees.com.  

Can I call to check on what mail is currently in my box?

Yes, we will be happy to check for a specific piece of mail or go through all your first-class mail on the phone. We can even open and read a particular mail piece to you if you want.

Curious how this goes? Check out the Member Services portion of our virtual mail room tour!

Sign up

Ready to enjoy the benefits of our Mail Forwarding Service? Visit our “Sign Up” page to get started and to download the required forms.


Sign Up

COVID-19 (Coronavirus Disease) Notification - Escapees RV Club is monitoring the situation closely. For up to date information affecting members, please click here.

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